Refund Policy

Effective Date: January 25, 2024

 

Welcome to PayLineGlobal

Please note: PayLineGlobal operates as a facilitator of online payments and does not hold customer funds. Therefore, PayLineGlobal generally does not issue refunds for completed transactions.

However, we understand that exceptional circumstances may arise.  This Refund Policy outlines the limited instances where refunds may be processed:

1. API Error:

If your transaction fails due to an error on our API, you may be eligible for a full refund. Please contact our support team within 2 days of the transaction to report the error and initiate a refund request. We will investigate the issue and respond to your request within 2 business days.

2. Fraudulent Activity:

If your account or transaction is determined to be fraudulent, we will take appropriate action to protect our users and the integrity of the platform. This may include freezing your account and denying your refund request.

3. Chargeback Disputes:

In the event of a chargeback dispute initiated by your bank or card issuer, we will cooperate with all necessary investigations. Depending on the outcome of the dispute, you may receive a full or partial refund.

4. Merchant Error:

If you experience an issue with a merchant and request a refund directly from them, please note that PayLineGlobal cannot guarantee a refund in such cases. We recommend contacting the merchant directly to resolve the issue.

5. Promotional Offers:

Some specific promotions or offers may have their own unique refund policies. Please carefully review the terms and conditions of any such offer before making a transaction.

General Disclaimers:

Refunds are not guaranteed: Even if you fall under one of the above categories, a refund is not automatically granted. Each case will be reviewed on an individual basis based on the specific circumstances.

Time Limits: To be eligible for a refund, you must contact our support team within 2 days of the transaction.

Documentation: You may be required to provide documentation to support your refund request, such as screenshots, error logs, or communication with the merchant.

Contact Us:

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us